Travel agents play a crucial role in corporate travel management, as they provide valuable assistance and expertise to businesses and their employees. Here are some key things that travel agents need to know about corporate travel today: (35 views)
17 Jun 2023 06:05
Compliance and Policy: Corporate travel often involves adhering to specific company policies and compliance requirements. Travel agents should be well-versed in understanding and implementing these policies to ensure that bookings and arrangements align with the company's guidelines.
Cost Management: Cost control is a significant aspect of corporate travel. Travel agents should have a clear understanding of the company's budgetary constraints and be able to find cost-effective options while maintaining the desired level of service. Negotiating discounts with airlines, hotels, and car rental companies can help in achieving cost savings.
Technology and Online Booking Tools: Many businesses now rely on online booking tools and travel management platforms. Travel agents should be familiar with these technologies and be able to navigate them efficiently. This includes understanding how to use travel booking systems, online expense reporting tools, and other travel-related software.
Duty of Care: Ensuring the safety and well-being of employees during business trips is crucial. Travel agents should be aware of any travel advisories, security concerns, or health risks related to the destination. It's essential to communicate such information to travelers and provide assistance in emergency situations.
Personalization and Traveler Preferences: Understanding the preferences and needs of individual travelers can enhance their experience. Travel agents should gather information about traveler preferences, such as seat preferences, frequent flyer memberships, hotel preferences, and dietary requirements, to tailor bookings accordingly.
Traveler Support and 24/7 Assistance: Business travel often involves complex itineraries and last-minute changes. Travel agents should provide round-the-clock support to address any issues that may arise during the trip. This can include rebooking flights, rearranging accommodation, or providing assistance in case of delays or cancellations.
Sustainable Travel: Corporate social responsibility and sustainable travel practices are gaining importance. Travel agents should be knowledgeable about eco-friendly travel options, such as promoting carbon offset programs, sustainable accommodations, and environmentally friendly transportation alternatives.
Data and Reporting: Analyzing travel data and generating reports can provide valuable insights to both travel agents and the company. Agents should be familiar with travel reporting tools and use data to identify trends, monitor expenses, and make informed decisions to optimize travel programs.
Airline and Hotel Relationships: Developing strong relationships with airlines, hotel chains, and other travel service providers can be advantageous. These partnerships can lead to preferential treatment, negotiated rates, and better service for corporate clients.
Continuous Learning: The travel industry is constantly evolving, with new technologies, travel trends, and regulations emerging. Travel agents should stay updated through continuous learning, attending industry events, and participating in professional development programs to ensure they have the latest knowledge and skills.